TERMS & CONDITIONS

Detour(Detourdestinations.com, Detour Destinations)

Booking and Payment Details

A 20% non-refundable deposit is payable at the time of booking*. The deposit may be greater than 20% of the total trip cost if luxury services have been included on your itinerary such as 5 star hotels, cruises and any domestic/international flights. Luxury suppliers and cruise companies require full payment up to 100 days before. We will inform you at the time of booking if this is the case with your booking).

Full payment is required 46 days before the trip start date.

Cancellation Policy

Full payment is required 46 days prior to the trip start date. If you cancel the trip, we reserve the right to charge:

A 20% non-refundable deposit.

The full cost of any flights purchased on your behalf.

Any non-refundable services already paid on your behalf. Including, if applicable US$250 to cover the cost of Inca Trail clients’ and porters’ permits purchased on client’s behalf.

45-35 days prior to departure we charge 50% of the trip price.

34 days or less we charge 100% of trip price.

Whilst on tour, for cancellation of any part of the trip, we will do our best to transfer any funds to alternative arrangements. If this is not possible, clients will be expected to pay any extra expenses incurred as they occur. Full receipts will be supplied for your travel insurance claim. All cancellations must be received in writing.

If you wish to cancel your trip, first check with your travel insurance company. Depending on the reason of cancellation, you might be covered. We will be happy to provide any supporting documents you require.

Note: Rates are based on the number in your party and no partial refunds will be given for unused trip arrangements.

Changing your booking/dates and services

An administrative fee of US$125 per passenger plus any additional costs incurred will be charged if a confirmed booking is changed or transferred prior to 46 days before departure/trip start date. Within 45-15 days of departure, a US$200 per passenger fee plus any additional costs incurred will be charged and under 14 days of departure a US$300 per passenger fee plus any additional costs incurred will be charged.

Please note that internal/domestic flights are unchangeable, nonrefundable and nontransferable, and that any changes to airline tickets once tour is paid in full are at the client’s expense. Also note that while Detour shall make the effort to obtain the same accommodation, changes to the tour may result in changes of accommodation. If a passenger leaves the tour prior to its termination, Detour shall cease to have responsibility to or for them.

If you would need to change your trip dates and/or services, we will always do our best to minimize the additional cost to you.

While Detour will do its best to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the Company. In cases of force majeure, it is the responsibility of the client to pay for any changes required to complete the tour and/or transport the client to his/her international departing flight. In cases of force majeure, we reserve the right to change any of the facilities, services, prices or itineraries described in the brochure, web site or travel invoice/receipt provided to the client. If a major change is known to us, the client will be told at the time of the booking. Force majeure may include, but is not limited to: war, the threat of war, riot, stikes, civil strife, industrial dispute, decisions by governments or governing authority, terrorist activities or the threat thereof, industrial action, epidemics, pandemics, illness, physical injury, quarantine, medical or customs or immigration regulations, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancelling of flights by an airline or any other similar events beyond our control. If Detour and/or any of its suppliers are affected by a Force Majeure event, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour.

NOTES:

Inca Trail permits, entrances to Machu Picchu, Huayna Picchu, Machu Picchu Mountain, Huchuy Picchu and other entrances that may be purchased for your trip must be bought under the correct full name, date of birth, nationality and the passport number of the passport that will be presented to the entrance guard. Authorities will not let you enter if there are any differences. Up to 45 days before we can change the permits to reflect the new passport number but we need a copy of the new documentation as full evidence of non-fraudulent change. If this happens, bring a copy of your old passport, you may be asked for it even if a change has been made.

Inca Trail Permits and Entrances to Machu Picchu, Huayna Picchu, Machu Picchu Mountain, or Huchuy Picchu once purchased on your behalf, are 100% Non-refundable unless Machu Picchu or the Inca trail is closed on the particular day you are due to travel. If the Inca trail and Machu Picchu are closed on your travel date, the Peruvian government is currently allowing us to request, on your behalf, a refund for the unused permit or entrance. This refund can only be processed on or just after the due travel date and may take several weeks/months to process.

Expired passports – We require Old and New passport scans – The new issue date should be close-to or after the permit purchase: otherwise they will ask why it was not obtained earlier.

Change of Name – Scans of both old and new passports and Marriage certificate / Deed poll certificate.

Lost Passport – Scans of both old and new passports & Police report.

If no passport exists permits can be bought under any photo ID – driving license, ID card etc. but again both must be scanned and a permit change request submitted.

We also recommend clients to travel with their old passports, or a copy of the old passport, just in case there is a problem.

EMERGENCY CHANGES: 45 days before an Inca Trail (15 days for a km104) the permit is ‘frozen’ and any late changes are considered an Emergency change. We have to apply to the authorities to accept the change – which they may decline. If approved, they will charge us a $100 reissue fee per permit. We will pass this $100 fee on to the clients.

Rooming: We cannot guarantee that a king-bed room will always be available in which case we will book a twin room. On fixed departure, single clients will automatically be given a single room and charged a single supplement. Please indicate if you are willing to share a twin room and we will try to match you to reduce the single supplement.

Safety and Responsibility of Clients

Clients travelling with Detour on a tour are expected to abide by certain basic safety rules including: informing the guide of any medical condition or any other factors that may affect your or anyone else’s safety. Respecting the guide’s decisions.Being responsible and taking care of individual equipment that is assigned to them. Keeping covered to avoid sun exposure and insect bites. Drinking plenty of water to avoid sunstroke and dehydration. Understanding that you are entering National parks and there are certain rules concerning litter, restricted areas, waste and wildlife that you must abide by. Being honest with yourself concerning how comfortable you are and if your limits are being pushed. Seatbelts are a legal requirement in all transport in Peru. Clients should ensure they use them or let the guide know if they do not function. Advising your guide if any medical emergency arises that is left untreated could jeopardize the safety of the entire group.

Others: In Peru, tourists staying less than sixty days are exempt from the 18% sales tax at hotels. At every hotel you must present your passport to the hotel reception to prove you are a tourist. If you cannot do this they will have to charge you 18% extra for the hotel night. Some hotels are not very flexible and have strict ‘no show’ policies. If you miss your booking, they will not give a refund, nor transfer the booking to another night. They will however charge you the 18% IGV extra for not proving you are not a tourist.

Obtaining suitable National and International flights are the responsibility of the client.

Airport transfer times have been calculated on the flight times given at the time of booking. We strongly recommend you check-in on-line the night before a flight and double-check the times are still correct with your guide.

Peru Immigration authorities require a passport valid for at least six months at the time of entry into Peru.

If you are a lone-parent or grand-parent travelling with children, you will need a letter from the other parent expressing ‘permission’ for border crossings and medical treatment. A birth certificate copy will also resolve any differences in surname.

Obtaining the correct vaccinations and visas for visiting Peru is the responsibility of the client. Airlines that stop in Brazil or Costa Rica may require a yellow fever vaccine.

Lost luggage problems are between the airline and the client. Whilst we will do everything possible to assist recovery, new purchases or re-uniting you with your luggage: clients should realize this is out of our control.

Medical and Cancellation Travel Insurance. Detour strongly advises that you and your party purchase comprehensive medical and cancellation travel insurance covering you while travelling. Please check that the policy covers you at altitudes up to 4,300m if applicable. We work really hard to swap services free of charge, but sometimes it is impossible and all we can do is provide a receipt for your travel insurance company.

Risks

It is essential that you understand that some of our trips carry ‘risks’ that are inherent within the activity. For example, it is impossible to go mountain biking or rafting without an element of risk. Please read our risk and safety section here, to ensure that you are aware of the true nature of the trip and how we can work together to minimize any risk.

Participation Statement: By booking this trip I/We understand that the activities that we are booking carry inherent risks and risk of accident and/or injuries. We also understand that we are empowered to ask questions as to the nature of these risks.

Please read your airline’s Covid-19 Safety Protocols, if applicable.

As mentioned above, Detour strongly advises that you and your party purchase comprehensive medical and travel cancellation insurance coverage when travelling to Latin America or anywhere else we travel. Please check it covers altitudes up to 4,300m. The minimum required is medical and personal accident.

Medical insurance covering sickness, personal accidents, emergency evacuation, and repatriation expenses is not included on any Detour tours. You should purchase insurance to cover the full dates of your trip, from time of arrival in the country to time of departure. Without this, you are responsible for your own personal medical expenses and agree that you are responsible, and will either purchase travel medical insurance that covers you while abroad throughout your Detour adventure, or agree to pay for any medical expenses directly.

Depending on which tour you have purchased, please check that the policy covers you for travelling at high altitudes, and for activities such as Trekking, Hiking, Mountain Biking, E-biking, Whitewater Rafting, Kayaking, Stand-Up Paddle Boarding etc. where applicable.

We also strongly recommend you take out travel insurance to cover you for other incidents such as trip cancellation prior to departure, loss of flights, loss of possessions, loss of passports, delay in flights, failure to complete scheduled itinerary due to illness or other issues such as force majeure, etc. Whilst this cover is optional, it is highly recommended. Please see above for our cancellation policy. Any extra services required due to any of the above situations will need to be paid for locally as incurred, so please ensure, if not taking out travel insurance, you have the means to pay for these expenses in the country.

Under current circumstances, please check if any expenses incurred due to Political unrest and Covid-19 delays (i.e. testing positive, compulsory quarantine, or delay in test results resulting in failure to fly) are covered by your insurance.

Please note, we will always try to be as flexible as possible, so we can all have a happy outcome from any problem that may occur on your trip with us, and we will work really hard to swap services, where possible at little or no charge. However, sometimes this is impossible and all we can do is provide a receipt for your insurance company so, in our opinion, having Travel and Medical insurance is an essential part of any trip if only for your own peace of mind.

Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. At times these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes are typically small, these changes are unpredictable and unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.

Checking Your Passport Expiration Date:
Some countries, notably Ecuador and Peru, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.

It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.

Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the Trip Reservation Form. If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure.If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.

Airport Transfers:
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.

Disclaimer:
Detour acts as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with many tours. Such services are subject to the terms and conditions of those suppliers. Detour and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

*Payment and cancellation policies vary depending on the conditions of specific hotels and providers. If an additional deposit payment is required for special services, it will be noted at the time of booking. If international/domestic flights have been added to an itinerary, payment is due in full at the time of booking.