TERMS & CONDITIONS OF DETOUR

Detour’s Disclaimer: 
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

Cancellations: 
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).

Trip Changes:  
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change.  Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee.  Adding on services before or after your confirmed tour will not incur this fee.

Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges: 
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full.  These rate changes are beyond the control of Detour or our local operating partners.  Oftentimes, these changes are imposed by government decree and take effect immediately.  While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable.  Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.

Checking Your Passport Expiration Date: 
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.  

It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.

Passports and Traveler Details: 
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.”  If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure.  If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour.  Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.

Airport Transfers:  
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer.  If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.

 

APUMAYO EXPEDICIONES TERMS AND CONDITIONS

CANCELLATIONS FOR SERVICES THAT DO NOT REQUIRE TO BUY ENTRANCE FEES, TRAIN TICKETS AND OTHERS IN ADVANCE:

For cancellations made 30 days before the beginning of our services, there will not be any charge.

For cancellations made 29 to 16 days before the beginning of our services, we will charge 50% of the total amount.

For cancellations made less than 15 days before the beginning of our services, we will charge a full 100% penalty.

CANCELLATIONS FOR INCA TRAIL OR OTHER SERVICES THAT REQUIRE DEPOSITS (INCLUDING HOTELS):

For cancellations made from the confirmation day up to 45 days before the beginning of our services, we will charge 30% of the service total amount.

For cancellations made between 44 days and 33 days before the beginning of our services, we will charge 50% of the service total amount

For cancellations made less than 32 days before the beginning of our services, we will charge a full 100% penalty.

RESPECT TO THE INCA TRAIL (PORTERS): For the inca trail service 4days/3nights, we consider the following number of people to assist the passengers during the Inca trail: (porters/cook)

N° PAX  PORTERS     GUIDE       TOTAL

  1                 5                1                  7

  2                 6                1                  9

  3                 8                1                 12

  4               10                1                 15

  5               11                1                 17

  6               12               1                 19

  7               13               1                 21

  8               14               1                 23

  9               15               2                 25

  10             16               2                 28

  11             17               2                 30

  12             18               2                32

  13             19               2                34

  14             20               2               36

  15             21               2               38

  16             22               2               40

NOTE: Thus, for 2 travelers we will need a total of 9 AVAILABLE SPOTS to purchase the Inca trail entrance fees.

 

IMPORTANT NOTES:

Entrance fees may change according the Ministry of Culture regulations.  In this case, we will inform you immediately in order to readjust our prices.

 

PASSPORT INFORMATION:

  • Information needs to be exactly the same that passengers have in their passports, Nicknames are not allowed
  • If there would be a mistake in the name or passport number which are more than two letters or 2 numbers, according to the government regulation we will have to buy a new ticket and you will have to pay for it (USD 100.00 + Peruvian taxes). When the full name is wrong the government won’t allow us any kind of paperwork and client won’t be able to do the Inca Trail or get into Machu Picchu.
  • In case passengers will get a new passport, they will have to bring the original old passport (a copy is not allowed) and the original valid passport in order to enter to the Inca Trail and Machupicchu. The other option is to update the passport information on the trekking permit for that we require (1) a photocopy of your old passport and (1) a photocopy of your new passport. The date of issue of the new passport has to be after the date that we bought your trek permit.  We are allowed to make this application maximum 10 working days prior to the departure date

On special holidays, such as Labor Day (May, 1st), Independence Day (July, 28th and 29th), Christmas (December 24th and 25th) and New Year’s Day (January, 1st) we will charge an additional of 50% per client.  This is to reciprocate the staff who will be working on those special days.

We pick up and drop off our clients in their hotels in Cusco or the sacred valley, only if these are located along the route of our service.