TERMS & CONDITIONS OF DETOUR
Detour’s Disclaimer:
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.
Cancellations:
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).
Trip Changes:
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change. Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee. Adding on services before or after your confirmed tour will not incur this fee.
Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges:
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full. These rate changes are beyond the control of Detour or our local operating partners. Oftentimes, these changes are imposed by government decree and take effect immediately. While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable. Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.
Checking Your Passport Expiration Date:
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.
It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.
Passports and Traveler Details:
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.” If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure. If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour. Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.
Airport Transfers:
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer. If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.
TERMS & CONDITIONS OF JUNGLE EXPERIENCES
Individual Travelers:
Reservations & Payments
– Reservations made 91 days or more prior to departure: A deposit is required to confirm the booking on La Perla.
– The final balance is required 90 days prior to the departure day. If payment is not received on time, the reservation(s) will be automatically released.
– Reservations made 90 days or less prior to departure: A full and nonrefundable payment is required to confirm the booking.
Cancellation Policy
– Cancellations made 121 days or more prior to departure: $300.00 per person is non-refundable.
– Cancellations made 120 to 91 days prior to departure: $300.00 per person is non-refundable.
– Cancellations made 90 days or less prior to departure: Full payment will be applied as cancellation penalty.
Date Changes
– Our rates allow date change for one year from the date of purchase.
– Our rates allow change of passenger name, this change can be made for one year from the date of purchase.
– Changes of dates will be made according to the availability of the day of the request.
– Jungle Experiences applies a penalty of US$400.00 per person for changes made to the reservation (travel date, passenger names, itineraries or others). This penalty will be applied for each time you request a change in the reservation.
– Changes of dates will be made according to the availability of the day of the request.
Charters
Charter Fee
The charter fee includes the following services during the charter period
that is stated in the contract:
– Deliverance of the ship in perfect condition.
– Experienced Naturalist and English speaking guides. In the case such a guide cannot be found, a translator will be hired at the expense of the chartering party.
– All meals while on board.
– All excursions & equipment (including rubber boots & rain ponchos).
– Transfers from / to the airport on the recommended flights.
– In case the passengers stay in Iquitos city hotels – please inform the reservations department to coordinate the pick up or drop off service
– Entrance fee to Pacaya-Samiria National Reserve
– On MV La Perla: Natural juices, coffee, tea and water during the meals.
– On MV Zafiro: Sodas, natural juices, coffee, tea, water, local alcoholic beverages (house wines, beer and pisco cocktails) are included with lunch and dinner.
Reservations & Payments
– First deposit: 10% of the total amount of the charter is due in order to confirm the trip
– Second deposit: 20% of the total amount of the charter is due 180 days prior to departure date
– Final Payment: The remaining balance of the total amount of the charter is due 90 days prior to departure.
Charter Obligations
The Charter is obligated to deliver the boat in perfect condition: completely clean and dry, as well as in excellent shape. Filled fuel and water tanks, and all the services included in the price (and charter period) are required as well. The ship must also be returned in the same condition.
Cancellation Policy
– Cancellations made 181 days or more before the date of departure: Deposit received will be applied as a penalty
– Cancellations made 180 – 121 days before the date of departure: Deposit received will be applied as a penalty
– Cancellations made 120 – 91 days before the date of departure: All payments received are non-refundable and payment will be applied as penalty
– Cancellations made 90 days or less before the date of departure: Total price will be applied as cancellation penalty.
Notes
– Chartering a vessel involves a serious financial commitment for which The Charterer assumes all responsibility and risk. Under no circumstances is The Charterer exempt from charter cancellation policies.
– Moving a confirmed charter to a future date is considered a charter cancellation if the movement/cancellation is made within the dates stipulated in the Charter Cancellation Policy.
– Jungle Experiences strongly recommends that the Passenger purchase a good travel insurance policy that includes trip cancellation, interruption coverage, and baggage loss protection. There will be no refunds or credits for delayed or missed flights.