TERMS & CONDITIONS OF DETOUR

Detour’s Disclaimer:
Detour acts only as an agent for the various independent suppliers that provide hotel accommodations, transportation, sightseeing, activities, or other services connected with this tour. Such services are subject to the terms and conditions of those suppliers. Detour, LLC and their respective employees, agents, representatives, and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay, or any other incident which may be caused by the negligence, defect, default of any company or person in performing these services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws, or other such causes. All services and accommodations are subject to the laws and regulations of the country in which they are provided. Detour, LLC is not responsible for any baggage or personal effects of any individual participating in the tours /trips arranged by Detour, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover some of the expenses associated with the loss of luggage or personal effects.

Cancellations: 
If you cancel the trip at any point after confirmation, you will forfeit a $100 per person handling fee to Detour. This is separate and in addition to the fees, deposits, and payments potentially owed to the tour operator (see information below).

Trip Changes:  
If you decide to make any changes to your trip (changes to your itinerary, travel dates, tours, or accommodations) after it is booked, you will incur a $50 change fee per person, per change.  Unavoidable changes (such as those imposed by an international flight schedule change) will not incur this fee.  Adding on services before or after your confirmed tour will not incur this fee.

Rate Changes to Domestic Flights, Park Entrance Fees, Government Taxes and Fuel Surcharges: 
The rates for all these items are subject to change at any point and these fees or fee changes can be imposed on any trip, even after a trip has been confirmed and paid for in full.  These rate changes are beyond the control of Detour or our local operating partners.  Oftentimes, these changes are imposed by government decree and take effect immediately.  While this is a rare occurrence and the rate changes themselves are typically quite small, these changes are unpredictable and sometimes unavoidable.  Travelers are responsible for any additional costs or fees due to these rate changes, even after the trip is paid in full.

Checking Your Passport Expiration Date: 
Some governments, notably Ecuador’s and Peru’s, require that your passport is valid for at least six months after you depart the country. Other countries require your passport to be valid for three months after you depart the country.

It is your responsibility as a traveler to check the entry/exit regulations of the country you are traveling to and to check our passport expiration date to ensure it is valid for your dates of travel.

Passports and Traveler Details: 
Passengers are responsible for sending up-to-date and correct information that is requested in the “Trip Reservation Form.”  If any of those details change, it is the passenger’s responsibility to notify Detour of the change before the trip departure.  If you need to renew your passport prior to your trip, you must notify Detour that you will be renewing your passport and you will have to email a scanned copy of both your old and new passports to Detour.  Additionally, you will have to bring both passports with you on your trip. Please make sure that you request to receive your old passport at the start of the renewal process.

Airport Transfers:  
Airport transfer rates are based on group size with the assumption that all travelers will be taking the same transfer.  If some travelers in your personal group arrive or depart on different days or at different times, additional airport transfers will have to be booked and the passenger is responsible for this additional cost.

PATAGONIA CAMP TERMS AND CONDITIONS 

Modifications After Trip Confirmation

Patagonia Camp will make every effort to assist you if you wish to alter your arrangements, but it may not always be possible.

Please note that if your request for an amendment is made within the cancellation periods detailed under the our published “Cancellation Policies” (see below), such an amendment may be treated as a cancellation and re-booking and the normal cancellation charges detailed will apply. Apply for amendments that involves a reduction in the number of persons, room nights, and/or yurts.

Payment Policies

Note: These will supersede the payment policies listed above in the Detour Terms & Conditions if they are different.

Individual Bookings (1 to 4 people and up to 2 yurts)

  • To make a reservation we require a deposit of 30% of the total reservation cost.
  • The remaining balance must be paid 75 days before check in.
  • When booking within 75 days before check in, the reservation must be paid immediately in full.
  • For reservations during the Peak Season (December 1 to January 31), the remaining balance must be paid 90 days before check in.

Small Group Bookings (5 to 12 people, or 3 to 6 yurts)

  • To make a reservation we require a deposit of 30% of the total reservation cost.
  • The remaining balance must be paid 90 days before check in.
  • When booking within 90 days before check in, the reservation must be paid immediately in full.
  • For reservations during the Peak Season (December 1 to January 31), the remaining balance must be paid 135 days before check in.

Large Group Bookings (13 or more people, or 7 or more yurts)

  • To make a reservation we require a deposit of 30% of the total reservation cost.
  • The remaining balance must be paid 135 days before check in.
  • When booking within 135 days before check in, the reservation must be paid immediately in full.
  • For reservations during the Peak Season (December 1 to January 31), the remaining balance myst be paid 135 days before check in.

A reservation (individual or group) is confirmed only once payment of the deposit is received. It is understood that any reservation without the deposit is not confirmed from the client and therefore can be cancelled by Patagonia Camp according to it’s needs without prior notice.

Cancellation and Modifications After the Deadline Policies

For Regular or Low Seasons: September 1 to November 30 and February 1 to May 31

Individual Bookings (1 to 4 people and up to 2 yurts)

  • 121 or more days before check in: Free of charge
  • 120 – 75 days before check in: 30% of the total cost of the reservation
  • 74 – 45 days before check in: 50% of the total cost of the reservation
  • 44 – 0 days before check in: 100% of the total cost of the reservation
  • No Show: 100% of the total cost of the reservation

Small Group Bookings (5 to 12 people, or 3 to 6 yurts)

  • 121 or more days before check in: Free of charge
  • 120 – 90 days before check in: 30% of the total cost of the reservation
  • 89 – 60 days before check in: 50% of the total cost of the reservation
  • 59 – 0 days before check in: 100% of the total cost of the reservation
  • No Show: 100% of the total cost of the reservation

Large Group Bookings (13 or more people, or 7 or more yurts)

  • 151 or more days before check in: Free of charge
  • 150 – 135 days before check in: 30% of the total cost of the reservation
  • 134 – 105 days before check in: 50% of the total cost of the reservation
  • 104 – 0 days before check in: 100% of the total cost of the reservation
  • No Show: 100% of the total cost of the reservation

Peak Season: December 1 to January 31

Individual Bookings (1 to 4 people and up to 2 yurts)

  • 121 or more days before check in: Free of charge
  • 120 – 90 days before check in: 30% of the total cost of the reservation
  • 89 – 60 days before check in: 50% of the total cost of the reservation
  • 59 – 0 days before check in: 100% of the total cost of the reservation
  • No Show: 100% of the total cost of the reservation

Small Group Bookings (5 to 12 people, or 3 to 6 yurts)

  • 151 or more days before check in: Free of charge
  • 150 – 135 days before check in: 30% of the total cost of the reservation
  • 134 – 105 days before check in: 50% of the total cost of the reservation
  • 104 – 0 days before check in: 100% of the total cost of the reservation
  • No Show: 100% of the total cost of the reservation

Large Group Bookings (13 or more people, or 7 or more yurts)

  • 151 or more days before check in: Free of charge
  • 150 – 135 days before check in: 30% of the total cost of the reservation
  • 134 – 105 days before check in: 50% of the total cost of the reservation
  • 104 – 0 days before check in: 100% of the total cost of the reservation
  • No Show: 100% of the total cost of the reservation

IMPORTANT NOTE:

All extra expenses that can occur in the event a programed tour should be cut short extended, as compared to the originally paid-for tour, for reasons not imputable to Patagonia Camp such as weather conditions, bridge blocks, border crossing, natural disasters, etcetera, are to be borne by the travelers. In this case Patagonia Camp will not be held liable to pay compensations or refunds of any sort, and therefore is suggested visitors purchase travel insurance covering this type of events.